FITOSAUNA

Privacy Policy

Copyright and privacy disclaimer

It is strictly forbidden to use the materials published by SIA “EBTL” or “Fitosauna” in any way on other Internet portals, mass media or anywhere else, as well as to distribute, translate, copy, reproduce or otherwise deal with the materials published by “Fitosauna” in any way without written permission. “Fitosauna” permission, but if permission has been received “Fitosauna” must be indicated as the source of the published material.

The website and related social networks are the property of “Fitosauna”. Text, images, graphics, sound files, animation files, video files and their arrangement on the website are objects of copyright and other intellectual property protected by this privacy policy and the Copyright Law. These objects may not be copied or distributed, nor may they be modified and placed on other Internet pages. When republishing materials, written permission of “Fitosauna” is required. When quoting, reference to the source is mandatory, the “Fitosauna” website must be indicated as the source of the published material and “Fitosauna” must be informed about it.

“Fitosauna” does not assume responsibility for other Internet websites to which there are links from the Website.

 

General terms

The purpose of this Privacy Policy is to provide information to a natural person (data subject) about the purpose, extent and protection of personal data processing carried out by SIA “EBTL”, Reg. No. 41203071420, jur. address: Staiceles iela 15-31, Rīga, LV-1035 (hereinafter also referred to as “Fitosauna” and/or “we”), processing the personal data of the data subject (hereinafter referred to as “Data Subject” or “You”). To communicate regarding data processing issues, please write an e-mail to info@fitosauna.lv.

Fitosauna respects the Clients’ right to the legality of personal data processing in accordance with the applicable legislation – the Law on the Protection of Personal Data, Regulation 2016/679 of the European Parliament and the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data ( Regulation) and other applicable laws in the field of privacy and data processing.

By submitting your data, you agree that the data is processed and stored for the entire time of data processing indicated here, as well as in the cases specified in regulatory acts after the initial data processing for as long as it is necessary.

Collection and processing of personal data

You are not required to provide us with personal information, but if you do not, you may not be able to make purchases and you may not receive the best possible service experience. But it is your choice and we respect it.

This Privacy Policy applies to all personal data that you provide to Fitosauna, or which Fitosauna obtains in connection with your cooperation with Fitosauna. Within the framework of this Privacy Policy, any information related to you that allows you to be directly or indirectly identified (name, surname, date of birth, address, phone number, e-mail address, IP address, message or letter content, etc.) is considered “personal data”. ) information related to you.

We process personal data for the following purpose(s):

For sale of goods and provision of commercial activity:

  • for customer identification and service;
  • for the preparation of a waybill or invoice;
  • for delivery (sending) of goods;
  • for returning or exchanging goods;
  • for the return of purchase money;
  • guarantees for fulfillment of obligations;
    for product improvement, new product development;
  • Product repairs; Repeat purchases; Product recalls and safety
  • for commercial purposes – advertising and distribution of goods;
  • for examining and processing customer complaints;
  • for administration of settlements and preparation of reports;
  • for website maintenance and performance improvement;
  • for business analysis and planning;
    for creating statistics, improving the quality of the website and services;
  • for creating customized content for customers with the help of advertising.

For providing information to state or municipal authorities in the cases and to the extent specified in external regulatory acts.

By providing your personal data to Fitosauna, you are aware of and fully agree to the fact that Fitosauna processes your personal data in accordance with this Privacy Policy and applicable and binding regulatory enactments in the Republic of Latvia.

What cookies do we use?

Cookies are small text files that websites save on your computer or mobile device when you visit that website. In general, cookies are widely used to make websites work more efficiently, as well as to provide certain information to the owners of the respective website.

In order to ensure adequate functionality and convenience of the website, the following cookies can be installed on our website www.fitosauna.lv

Functional cookies

These cookies are necessary for you to be able to navigate the website and use its functions fully. Without these cookies, we cannot provide the services you request, such as the functionality of the integrated communication contact form.

Google Analytics cookies

These cookies are used to obtain statistics on visits to our website. We use this information to improve website performance and advertising campaigns.

Targeted advertising tool cookies

These cookies are used to increase the effectiveness of advertising and display ads that are most likely to interest you.

Third-party cookies

Cookies can be set by the third-party services used on this website: Facebook “Like” button, YouTube videos. Some of these cookies may be used to track your actions on other websites, and we cannot control them because these cookies are not set by our website.

Sources of Obtaining Personal Data

We process only those personal data that you provide to us when contacting us through Our website www.fitosauna.lv, telephone conversations, face-to-face conversations, or by filling out information required in contracts.

Disclosure of Personal Data

To ensure full customer service and to comply with all regulatory and legal requirements, the data obtained may be disclosed to third parties in the following cases:

  • Personal data may be transferred to a third party for the provision of marketing services to inform you about Fitosauna news, services, and promotions.
  • Personal data may be transferred to goods delivery and courier services to ensure delivery of orders to the specified address or to contact the customer about the delivery date of goods.
  • Personal data may be transferred to a third party performing accounting operations to ensure compliance with accounting standards in accordance with the laws of the Republic of Latvia.
  • The obtained personal data may be transferred to law enforcement authorities, state and local government authorities to fulfill their legal obligations if such obligations are imposed by regulatory enactments or protect their legal rights.

How Long Do We Store Personal Data?

We adhere to specific retention periods for different categories of personal data to ensure compliance with legal requirements and operational needs. Below are the categories of personal data we collect and their respective storage periods:

  • Accounting documents: Based on accounting document retention rules, documents confirming order fulfillment will be stored for five years.
  • Repairs or repurchases: Personal data related to data processing for repair or repurchase (e.g., essential oils, cleaning agents) will be stored for up to ten years. This data includes the customer’s name, phone number, email address, delivery address, product photograph, and product details (model, type of oil, etc.). Such data storage is necessary to ensure customer preferences, product warranties, and product repair fulfillment.
  • Customer service records: Customer interaction records, including inquiries, complaints, and their resolutions, may be stored for up to ten years. This helps improve customer service, resolve dispute situations, and ensure effective repair fulfillment for up to ten years from the purchase date.
  • Product recalls or safety warnings: These data include the customer’s name, phone number, email address, delivery address, product photograph, and product details (model, type of oil, etc.), and are stored for ten years. This data is necessary for product recalls or issuing safety warnings related to fitosaunas or other products sold by the company, enabling prompt and efficient communication with customers and taking necessary actions to mitigate risks.

In cases where the initial data storage reason is no longer valid, we delete personal data no later than three months afterward, unless there is a legal obligation to continue storing the data (e.g., for accounting or litigation purposes). Cookies are stored until the action for which they were collected is completed, and then they are deleted.

Data Subject Rights

We process only those personal data that you provide to us when contacting us through Our website www.fitosauna.lv, telephone conversations, face-to-face conversations, or by filling out information required in contracts.

Sources of Obtaining Personal Data

You have the following rights regarding your personal information:

  • access to your personal information held by Fitosauna;
  • correct your personal information, for example, if it is incomplete or incorrect;
  • unsubscribe from receiving marketing messages at any time;
  • under certain circumstances and in accordance with applicable laws – the right to restrict or object to the processing of your personal information, or to request that your personal information be deleted;
  • if you have provided personal information voluntarily or otherwise consented to its use, the right to withdraw your consent;
  • the right to lodge a complaint with the Data State Inspectorate (see below for more information).

 

In case of questions or requests, you can contact us:

Phone: +371 29221453

Email: info@fitosauna.lv

 

 

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